Service Delivery Technical Lead

We are part of hiberus - one of the leading technology companies in Spain with a presence in over 14 countries, employing over 3,000 specialists and serving Clients all over the world. We are professionals with many years of experience in IT, BI, project and enterprise management. We work with prestigious institutions in banking, finance, insurance, pharmacy, health care and tourism in Poland and abroad.

• Experience implementing and operationalizing complex IT architectures.
• Hands-on experience with CI/CD, automation tools (e.g., Ansible), and monitoring tools (Prometheus, Grafana, Dynatrace).
• Understanding of Software Development Life Cycle (SDLC), non-functional requirements, and building resilient systems.
• Experience coordinating multiple technical teams in complex projects.
• Broad technical knowledge of modern IT ecosystems including networking, containers, and cloud.
• Ability to analyze and resolve complex technical issues collaborating across teams.
• Professional working proficiency in English.
• Technical knowledge in several areas: Containerization & Orchestration (Kubernetes/TKGI, Docker, CI/CD), Infrastructure & Virtualization (VMware, Windows/Linux, networking), Databases & Data Streaming (Oracle, MongoDB, Apache Kafka), Monitoring & Observability (Prometheus, Grafana, Dynatrace), Public Cloud (AWS, Azure, or GCP).

Nice to have:

• Experience in the financial services sector.
• Familiarity with ITIL best practices, especially Change, Incident, Problem, and Configuration Management.

• Plan, coordinate, and oversee infrastructure implementation activities (VMs, databases, TKGI, networking, etc.) across all environments in line with the target solution architecture.
• Collaborate with domain teams to ensure timely delivery of technical activities such as network configuration, certificates, and access management.
• Coordinate integrations with internal and external systems.
• Support CI/CD automation, monitoring implementation, and service reliability in line with SRE best practices.
• Assess technical feasibility of solutions, identify risks, and support resolving complex technical issues.
• Coordinate implementation of monitoring for new services including metrics, dashboards, alerts, and operational documentation.
• Support definition of non-functional requirements like RTO/RPO, SLI, and SLO targets.
• Review solution designs, identify technical risks, and recommend improvements.
• Support vendor selection, technical evaluation of proposals, and cross-layer troubleshooting.
• Manage technical risks and collaborate closely with Solution Architects, Project Managers, and stakeholders during delivery lifecycle.