Cybersecurity Managed Services Senior Manager (Service Delivery Management)

PwC is a professional services firm where the Cyber Managed Services team helps organizations across industries protect against threats, enable transformation, and create long-term value through outcome-driven managed services.

• Proven experience building and operating Cyber Managed Services at scale
• Strong knowledge of managed-service operating models, governance, transition, and service improvement practices
• Experience in cyber domains such as SOC, MDR, vulnerability management, identity, or cloud security
• Ability to industrialize services and create repeatable delivery components
• Understanding of the interplay between people, processes, technology, and commercial viability
• Experience leading cross-functional teams including delivery, engineering, service management, and operations
• Ability to operate in complex international environments
• Strong communication and leadership skills in English

Nice to have:

• Experience scaling managed cyber services within consulting, MSSP, or enterprise environments
• Experience transforming delivery into standardized operating models
• Exposure to cross-border delivery models across CEE / EMEA

• Lead the design, build, and continuous improvement of scalable Cyber Managed Services operating models
• Drive standardization of service components, governance, service management, and quality controls
• Build repeatable transition and onboarding approaches ensuring stable operations and continuous improvement
• Shape delivery models balancing global and regional capabilities, automation, talent, and tooling
• Collaborate with solution, sales, and alliance teams to ensure offerings are commercially viable and scalable
• Improve service performance through KPI/SLA governance, issue resolution, and service optimization
• Identify modernization opportunities leveraging automation, AI, and platform integration
• Coach delivery leaders and strengthen internal capabilities
• Support major pursuits by validating delivery feasibility and operating models
• Deliver measurable improvements in service quality, stability, and operational efficiency
• Increase standardization and reusability of services through defined frameworks, accelerators, and automation
• Ensure consistent achievement of service KPIs and SLAs across clients and geographies
• Improve onboarding timelines and transition success rates for new engagements
• Drive continuous service improvement through structured governance, performance tracking, and issue resolution

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