Analyst Local HR Services (German)

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage and over 420,000 team members in more than 50 countries. The company delivers end-to-end services and solutions across strategy, technology, design, engineering, and business operations with deep industry expertise and a strong partner ecosystem.

• Proven experience in HR Operations, HR Shared Services or Workforce Administration.
• Previous experience in team leadership, people management or operational supervision.
• Strong understanding of employee lifecycle processes and HR service delivery.
• Experience working with HR systems such as Workday, Oracle HCM, SuccessFactors, SAP HR, or ServiceNow.
• Strong stakeholder and client management skills.
• Excellent organizational, analytical and problem-solving abilities.
• Ability to manage priorities in a dynamic and fast-paced environment.
• Strong coaching and mentoring skills.
• Advanced communication and presentation skills.
• Fluent English (B2) and German (C1).
• Advanced knowledge of MS Excel and reporting tools.
• Bachelor's or Master's degree.

• Lead and coordinate daily HR Operations activities across assigned process areas.
• Manage, coach and develop a team of HR professionals, supporting their performance and professional growth.
• Ensure service delivery in line with SLAs, KPIs and quality standards.
• Act as an escalation point for complex employee lifecycle and HR administration cases.
• Monitor workload distribution and drive operational effectiveness across the team.
• Support employee lifecycle processes including onboarding, offboarding, employee changes, absence management, compensation and benefits administration.
• Conduct quality reviews, audits and root cause analyses to identify and resolve operational issues.
• Build strong relationships with clients and stakeholders, ensuring effective communication and issue resolution.
• Maintain process documentation, work instructions and knowledge management materials.
• Deliver knowledge-sharing sessions and support onboarding activities for new team members.
• Drive process improvements and support implementation of new ways of working.
• Participate in recruitment activities and workforce planning initiatives.
• Prepare operational reports and provide updates on team performance.