Site Reliability Engineer II (SRE) - Guidewire Cloud Platform (Application)

Guidewire Software delivers software for Property and Casualty (P&C) insurance companies to support policy sales, underwriting, claims settlement, and billing. Their products run on the Guidewire Cloud Platform and include solutions for data management, digital portals, and predictive analytics. Hundreds of insurers worldwide use Guidewire's cloud platform to manage billions of dollars in business.

• Experience as an SRE or similar role focusing on system reliability.
• Strong problem-solving skills for analyzing complex systems and devising solutions.
• Effective collaboration and documentation skills.
• Experience with automation, monitoring, and performance optimization tools and techniques.
• Comfortable with Linux system administration and programming/scripting with Python, Go, Java, or shell.
• Basic understanding of SLI's, SLO's, and Error Budgets.
• Familiarity with application performance monitoring (APM) and telemetry tools.
• Experience troubleshooting and debugging distributed systems on cloud infrastructure.
• Exposure to CI/CD pipelines within Kubernetes or legacy ecosystems.
• Familiarity with creating monitors, dashboards, and synthetic transactions in monitoring tools like Datadog.
• Experience deploying and managing infrastructure within AWS or Kubernetes ecosystems using Terraform or other cloud-native approaches.
• Familiarity with infrastructure configuration management using tools such as GitOps, Puppet, or Ansible.
• Basic understanding of AWS cloud networking and security.

Nice to have:

• Pursuing or interested in pursuing SRE Certification.
• Pursuing or interested in pursuing AWS Certification.
• Familiarity with SQL, database administration, data pipelines, performance tuning, and schema design.
• Exposure to pipeline tools such as Team City, Bitbucket Pipelines, Jenkins, or GitHub Actions.
• Interest in learning about open-source distributed data processing frameworks such as Hadoop, Apache Spark, AWS Redshift.

• Assist in troubleshooting and resolving issues in collaboration with development teams, reducing customer impact.
• Develop and maintain automated runbooks to address common issues proactively.
• Apply engineering principles and basic automation to enhance the operating environments.
• Monitor applications and improve their reliability and performance on the Guidewire Cloud Platform.
• Use software engineering skills to optimize systems and reduce manual tasks.
• Document incidents and assist in refining processes to prevent future occurrences.
• Stay informed about industry trends, tools, and best practices in site reliability engineering.
• Contribute to a culture of innovation, learning, and continuous improvement.
• Participate in on-call rotations to ensure service availability and reliability, including responding to incidents outside business hours, weekends, and holidays.

This position requires participation in mandatory on-call rotations to ensure availability and reliability of services. This includes responding to incidents and alerts outside regular business hours, on weekends, and during holidays as per the established on-call schedule. Candidates must be willing and able to fulfill this responsibility.