EMEA Technology Change & Adoption Lead

As Fresenius Digital Technology, we are an integral part of the Fresenius Group, responsible for the IT of the healthcare group and its business segments. We ensure a frictionless interface of IT and business operations so that all employees in production, logistics, and other areas can work efficiently and without interference.

• Strong written and verbal communication skills in English and German
• Experience in IT change management and technology adoption projects
• Strong working knowledge of Microsoft 365 applications, including Outlook, Teams, and SharePoint
• Ability to educate, support, and upskill end users
• Ability to create clear, user-friendly documentation and training content
• Ability to work independently and manage multiple tasks
• Strong organizational and time management skills
• Experience supporting global teams across multiple time zones
• Knowledge of change management frameworks (e.g., ADKAR, Prosci)

Nice to have:

• Knowledge of ADKAR and Prosci change management methodologies

Content Development:

• Draft and edit technology communications for end users in English and German
• Create and maintain user guides, FAQs, and quick reference materials for tools such as Microsoft 365
• Share support Major Incident communications across EMEA time zones

Training & Workshops:

• Design and deliver virtual workshops focused on end-user tools including Office 365 apps and Copilot
• Prepare training materials and coordinate logistics for sessions

Change Adoption Management Support:

• Develop and execute change strategies to drive adoption of new and existing technologies
• Translate complex technology changes into clear, actionable guidance for successful adoption
• Monitor feedback and adoption metrics, providing reports and insights

Collaboration & Coordination:

• Work across time zones with UK and US colleagues using collaboration tools such as Teams and SharePoint
• Ensure timely updates and alignment on priorities