Internship Program DAN One in P2P Support Center Team

DANONE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ is a company fulfilling the mission to bring health through food, operating alongside Żywiec Zdrój and Nutricia. The internship is based in Warsaw and involves working within the P2P Support Center Team.

• Bachelor’s degree or currently pursuing studies.
• Strong communication skills with the ability to clearly explain processes and respond professionally to internal stakeholders and external suppliers.
• Strong motivation to learn and grow within P2P/Finance processes and systems.
• High attention to detail and accuracy.
• Customer-oriented attitude with a proactive approach to problem-solving.
• Team player willing to learn and adapt.
• Good knowledge of MS Office tools, especially Outlook and Excel.
• Sense of responsibility and reliability in completing assigned tasks.
• Fluency in Polish and English.
• Availability for full-time work.

• Serve as the primary contact for stakeholder inquiries via ticketing system and email.
• Classify, prioritize, and resolve tickets within agreed service-level timelines.
• Perform initial analysis and troubleshooting, escalating complex issues when needed.
• Ensure accurate and complete documentation of all interactions.
• Deliver responsive, professional, and customer-focused communication.
• Build and maintain positive relationships with internal teams and external partners.
• Proactively follow up on pending matters to ensure high satisfaction.
• Maintain accurate data in systems and logs.
• Perform quality checks to ensure compliance with global standards and policies.
• Support reporting activities including KPIs, SLAs, and monthly dashboards.