L2 / L3 Support Engineer.

Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and "all-things-digital" solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies.

• Experience providing L2/L3 production support.
• Strong knowledge of Microsoft Power BI.
• Experience supporting ETL or data integration platforms.
• Experience performing root cause analysis and troubleshooting production environments.
• Knowledge of monitoring tools and performance optimization.
• Experience working within SLA-driven support processes.
• Strong communication and documentation skills.

Nice to have:

• Experience with Microsoft Fabric.
• Experience supporting ArcGIS or QGIS environments.
• Experience with Azure Data Factory.
• Experience supporting enterprise analytics or data platform solutions.

• Investigate and resolve L2/L3 production incidents.
• Support Power BI datasets, gateways, semantic models, and dashboard environments.
• Troubleshoot ETL pipelines, data integration processes, and data quality issues.
• Support GIS platforms and spatial data services.
• Perform root cause analysis and implement long-term solutions.
• Monitor system performance and proactively identify potential issues.
• Support software releases, patches, and platform upgrades.
• Maintain technical documentation, runbooks, and knowledge base articles.
• Collaborate with business users and engineering teams to ensure timely issue resolution.