Operational Analyst

Capgemini is a global business and technology transformation partner delivering AI-powered technology solutions. The role is within the Group IT function, specifically the Infrastructure Security Services team, which integrates security services such as Identity and Access Management under Capgemini's Zero Trust framework.

• 1-3 years of experience with RSA technologies.
• Hands-on experience with RSA IGL (Aveksa) strongly preferred; experience with other products like Saviynt and SailPoint also accepted.
• Understanding of Identity Governance concepts, access management, and provisioning processes.
• Working knowledge of SQL.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently and collaboratively in cross-functional teams.
• Excellent written and spoken English.

• Monitor, troubleshoot, and resolve production issues across the RSA Identity Governance and Administration platform, including Aveksa servers, connectors, and agents.
• Support onboarding and integration of new applications into the identity governance environment.
• Configure, maintain, and optimize collectors, business rules, and entitlement mappings.
• Collaborate with application, infrastructure, and directory services teams to resolve issues and improve operational processes.
• Support audit, compliance, reporting, and documentation activities related to identity governance and access management.
• Perform routine health checks, patching, upgrades, and maintenance to ensure platform stability, performance, and security.
• Contribute to improving identity lifecycle management processes, including joiner, mover, and leaver workflows.
• Assist in maintaining governance controls and ensuring compliance with internal policies and regulatory requirements.