Senior SRE / Production Reliability Engineer

Symphony Solutions is a Cloud- and AI-driven technology company headquartered in the Netherlands, delivering world-class services and innovative products. The company operates globally with presence in over 20 countries and provides custom software solutions for Airline, Healthcare, iGaming, E-learning, e-Commerce, and Supply Chain sectors.

Must Have: Technical Skills:

• Confident troubleshooting of Linux terminal, logs, processes, networking basics, and resource usage.
• Strong hands-on understanding of Kubernetes / GKE workloads, pods, services, ingress/gateway, probes, RBAC, resources, autoscaling, and troubleshooting.
• Practical experience with GCP cloud infrastructure including GKE, IAM, networking, load balancing, artifact registry, and production diagnostics.
• Knowledge of Docker / Containers including images, registries, runtime debugging, and container lifecycle.
• Understanding of Helm releases, values, deployment state, and rollback.
• Familiarity with GitOps / FluxCD deployment flow, drift, image automation, and Git-based rollback.
• Understanding of CI/CD and ability to investigate failed pipelines and deployment issues.
• Observability tools: Prometheus, Alertmanager, Grafana; knowledge of metrics, logs, traces, dashboards, alerting, and production monitoring.
• Networking fundamentals: DNS, load balancers, ingress, gateways, TLS, routing, firewall/security rules.
• Ability to define and apply SLI, SLO, SLA reliability targets.
• Experience with incident response, rollback, service recovery, and RCA/postmortem.
• Basic operational knowledge of databases and messaging: PostgreSQL, Couchbase, Kafka, Elasticsearch/ELK or similar.
• Security/compliance basics including secrets, IAM/RBAC, audit trail, release/change evidence.

Must Have: Reliability / Operational Skills:

• Assess technical safety of releases.
• Define monitoring needs during and after deployment.
• Verify production health post-release.
• Prepare and validate rollback plans.
• Lead or support post-release watch.
• Improve runbooks and incident response procedures.
• Identify gaps in dashboards, alerts, deployment checks, and release evidence.
• Collaborate with DevOps without duplicating ownership.

Must Have: Soft Skills:

• Ownership and accountability through incident closure.
• Calm operation under pressure during incidents and rollbacks.
• Clear, concise communication including impact, action, ETA, and decisions.
• Structured troubleshooting across app, infrastructure, network, database, config, release diffs, and external dependencies.
• Risk awareness to identify and explain risky releases.
• Collaboration with Dev, QA, Product, Support, Release Manager, and DevOps.
• Discipline in documentation of runbooks, rollback steps, incident timelines, and evidence.
• Blameless mindset focusing on root cause and prevention.
• Proactivity in identifying missing alerts, dashboards, runbooks, and process gaps.
• Prioritization of real production impact over alert noise.

Nice To Have:

• Experience with Terraform / IaC.
• Advanced GCP infrastructure design.
• Experience with ArgoCD or other GitOps tools.
• Advanced database or performance tuning.
• Service mesh experience.
• On-call experience with PagerDuty, Opsgenie, or similar.
• Experience facilitating RCA/postmortem sessions.
• Betting/gaming domain experience.
• Good written English for operational documentation.
• Basic understanding of AI concepts: agents, skills, MCP.

• Own production reliability practices together with DevOps and engineering teams.
• Monitor production health and improve observability.
• Support releases, hotfixes, rollback, and post-release watch.
• Validate deployment readiness and rollback readiness.
• Participate in incident response and RCA/postmortem.
• Maintain runbooks, dashboards, alerting rules, and operational documentation.
• Ensure release evidence is traceable and audit-ready.
• Coordinate with Dev, QA, Product, Support, Release Manager, and DevOps during production events.