Product Owner Digital Commerce [Digital RTC/SEM]

Digital & Technology Team (D&T) is part of HEINEKEN Global Shared Services Center focused on digitalizing and integrating processes to make Heineken the most connected brewery. Sales Force Automation (SFA) domain supports field sales representatives with a .NET MAUI offline-first mobile application used in approximately 40 countries. The product is under active development and being transformed into a modular system for varied market needs.

• Bachelor’s or Master’s degree, preferably in business or engineering
• 5+ years experience in digital product management
• Experience with mobile applications in use and early discovery phase
• Understanding of digital product lifecycle, omnichannel strategy, and key e-commerce capabilities
• Experience with product analytics, observability, data analytics tools, and leading large-scale change
• Strong analytical and problem-solving skills
• Flexible mindset and readiness for challenges
• Expertise in digital commerce platforms
• Agile leadership and stakeholder management
• Excellent communication and collaboration abilities

Nice to have:

• Certifications in Agile, Scrum, or Product Management (e.g., PSPO I, CSPO, Pragmatic)
• Capability to utilize AI toolset to accelerate workflows and product work
• Ability to lead enterprise-wide releases of mobile applications
• Well-founded expertise in change management and coordination
• Basic knowledge of ERP/CRM systems capabilities

• Supporting operational execution of product strategy, roadmap, and value proposition aligned with RTC strategy and DBB foundations
• Using data and analytics to monitor platform performance, customer behavior, and adoption; partnering with Value Measurement & CX team to define and track business outcomes
• Owning end-to-end product lifecycle from ideation to deployment and optimisation within specific domain/features
• Leading and empowering cross-functional teams including design, engineering, experimentation, and business stakeholders to build business cases and roadmaps
• Planning Sprints, managing dependencies and portfolio collaboration, including tradeoffs
• Maintaining and refining Product Backlog at feature level to maximize reusability and prioritize based on aligned value best practices
• Championing change management and stakeholder engagement for innovation and continuous improvement
• Collaborating with Senior Product Owner, Sales, Trade Marketing, MtC process teams, and D&T teams to optimise customer/user journeys
• Communicating expectations, business impacts, and emerging user needs to teams and stakeholders

Candidates must be authorized to work in Poland. HEINEKEN Kraków follows legal regulations including Polish Whistleblowing Act and Code of Business Conduct with reporting mechanisms. #LI-Hybrid