Salesforce Developer - Service Cloud, Experience Cloud & AI (100% Remote within Poland)

Docplanner, originally ZnanyLekarz, is a healthcare technology company leading in 13 countries with over 90 million patients and more than 300k specialists using their platform. The company employs over 2,500 people globally including over 300 in Engineering, Data, and Product teams focused on building scalable healthcare solutions.

• 2–5+ years of Salesforce development experience with a strong focus on APEX.
• Hands-on experience implementing and customizing Salesforce Service Cloud.
• Experience developing solutions for Experience Cloud portals.
• Experience implementing or extending Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS.
• Experience developing or integrating Einstein Bots, Agentforce, AI Assistants, or conversational AI solutions.
• Proven expertise with enterprise Apex patterns, bulkification, and asynchronous processing.
• Strong integration experience using Apex REST APIs, HTTP callouts, Platform Events, Named Credentials.
• Strong SOQL performance tuning and solid understanding of Salesforce data modeling.
• Good understanding of Salesforce security models including sharing, CRUD/FLS enforcement, and guest user access.
• Experience configuring/supporting Omni-Channel routing, queues, and skills-based routing.
• Solid understanding of the Service Cloud data model (Cases, Accounts, Contacts, Knowledge, Entitlements, Milestones).
• Experience developing Lightning Web Components (LWC).
• Comfortable with Git workflows, code reviews, and CI/CD using SFDX or DevOps Center.
• Strong communication skills collaborating with cross-functional teams.
• Professional working proficiency in English.
• Salesforce certifications such as Platform Developer I or II, Service Cloud Consultant, Experience Cloud Consultant.

Nice to have:

• Experience implementing and customizing Salesforce Knowledge.
• Experience with Data Cloud for customer service use cases.
• Experience with Prompt Builder, Agentforce, Einstein Copilot, AI Agents, or generative AI capabilities within Salesforce.
• Salesforce certifications such as AI Associate, Agentforce Specialist, Administrator or Advanced Administrator.

• Design and implement scalable APEX solutions using domain/service/selector patterns and one-trigger-per-object architecture while ensuring bulkification and governor limits compliance.
• Develop and enhance Service Cloud capabilities including case management, entitlements, milestones, routing, and customer service automation.
• Build and customize Experience Cloud sites for customer and partner self-service.
• Implement and extend Digital Engagement channels such as Chat, Messaging, WhatsApp, SMS, Facebook Messenger.
• Build and enhance bots and AI-powered customer service automations integrating with APEX, Flows, and external systems.
• Design and develop secure APEX REST APIs, callouts (Named Credentials), Platform Events, and asynchronous Apex (Queueable, Batch, Schedulable, Future).
• Develop Apex services consumed by Lightning Web Components, Experience Cloud, Flows, and AI Agents.
• Optimize SOQL/SOSL queries for high-volume Service Cloud data operations.
• Create invocable Apex to extend Flows and bot conversations where declarative solutions are insufficient.
• Participate proactively in solution design and collaborate with Architects on security, scalability, and performance.
• Partner with DevOps for CI/CD using Git, Pull Requests, SFDX/DevOps Center, and packaging.
• Support UAT, troubleshoot incidents, and maintain Jira tickets.
• Customize Salesforce objects, layouts, record types, queues, reports, and dashboards.
• Configure and maintain automations including Flows, approval processes, assignment/escalation rules, Omni-Channel routing, and email automations.
• Maintain Salesforce security including users, roles, profiles, permission sets, sharing rules, field-level security, validation rules, and Experience Cloud access.
• Optimize implementations to reduce technical debt and improve platform health and scalability.
• Promote Salesforce development best practices and contribute to overall Salesforce architecture strategy.

The position is fully remote within Poland, encouraging diversity and providing equal opportunities regardless of age, disabilities, gender, marital status, race, nationality, religion, sexual orientation, or other personal characteristics. Applicants can request recruitment process accommodations.