Service Desk Specialist

Colibrix One develops cutting-edge IT solutions for Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanking platforms across the European Union and the UK. Our mission is to create secure, scalable, and high-performance payment technologies that fuel financial innovation and empower businesses in the digital economy.

• Experience as a Junior System Administrator or Service Desk Specialist
• Solid knowledge of user workstations
• Basic knowledge of data backup and recovery
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Fluency in written and spoken English and Russian

Nice to have:

• Experience with office server systems (Windows Server, AD, DNS, DFS) and MDM systems
• Experience with AWS

• Install and configure software and hardware (Windows, MacOS, Linux)
• Set up accounts and workstations
• Monitor performance and maintain office systems according to requirements
• Escalate cases if necessary
• Upgrade users' systems with new releases and models
• Develop expertise to train staff on new technologies and respond to questions
• Assist Infrastructure Admins in daily tasks
• Travel across our offices in the EU zone