Support Analyst (2nd Line Support)

ITFS offers a position for a Support Analyst working on business applications and platforms with a company having a stable market position.

• Minimum 2 years of experience supporting applications, platforms, or IT infrastructure
• Minimum 2 years experience working directly with clients and end users
• Practical advanced knowledge of SQL
• Experience with reporting and data visualization tools, preferably Tableau
• Experience with ticketing systems, preferably ServiceNow
• Knowledge of GCP, other clouds, and Azure DevOps
• Familiarity with ITIL best practices
• Strong analytical and problem-solving skills
• High communication skills and ability to work effectively in a team
• Fluent Polish (paid) and English language skills at minimum B2/C1 level

• Providing 2nd line support for business applications and platforms
• Analyzing, diagnosing, and resolving technical incidents
• Performing operational and administrative support tasks
• Training and supporting 1st line support teams
• Monitoring application performance and usage
• Preparing operational reports and incident summaries
• Collaborating with technical teams and users internationally
• Communicating with stakeholders in English