Organizational Change Manager (ServiceNow SPM)

LinkGroup is recruiting for an Organizational Change Manager with expertise in ServiceNow Strategic Portfolio Management (SPM) to support platform adoption and integration into IT PMO operations.

• Minimum 3 years of hands-on experience with ServiceNow Strategic Portfolio Management (SPM).
• At least 5 years of experience in organizational change management and driving user adoption.
• Minimum 5 years of project management experience.
• Demonstrated experience leading change management initiatives for enterprise-wide technology implementations.
• Ability to work independently and effectively within a fast-paced transformation environment.
• Good understanding of portfolio management, demand management, investment planning, financial management, and project management processes.
• Strong project management background with the ability to coordinate multiple stakeholders and priorities.

• Support the stabilization and ongoing adoption of newly implemented ServiceNow Strategic Portfolio Management (SPM) capabilities.
• Collaborate with business stakeholders to identify challenges, improvement opportunities, and adoption barriers following the platform implementation.
• Develop action plans to address process, reporting, configuration, data quality, and user adoption gaps.
• Prepare and maintain governance documentation, operating procedures, process documentation, and work instructions.
• Design and deliver training materials, user documentation, knowledge articles, and communication plans.
• Facilitate end-user training sessions, workshops, demonstrations, and knowledge transfer activities.
• Act as the ServiceNow Strategic Portfolio Management (SPM) subject matter expert, providing day-to-day guidance, troubleshooting support, and best practice recommendations.
• Lead organizational change initiatives to ensure successful adoption across the user community.
• Ensure effective knowledge transfer and handover to internal IT PMO teams before the end of the engagement.