Client Engagement Transformation Lead

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. NIQ operates in 100+ markets, covering more than 90% of the world’s population, and is an Advent International portfolio company. The company provides holistic retail reads and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms.

• Bachelor’s degree in Business Administration, Operations Management, Engineering, Information Technology, or related field; Master’s degree preferred.
• Proven experience in process reengineering, automation, client engagement, or deployment leadership roles in global organizations.
• Strong project management skills overseeing cross-functional initiatives from concept to execution.
• Proficiency in process modeling, workflow optimization, and data analysis tools.
• Excellent interpersonal, communication, and stakeholder management skills.
• Experience with change management, governance, and compliance in multinational environments.
• Analytical mindset to interpret complex data and translate into actionable insights.
• Commitment to continuous improvement, innovation, and delivering measurable results.

Process Reengineering & Optimization:

• Lead reviews and redesigns of business processes to identify inefficiencies and automation opportunities.
• Analyze workflows and apply industry best practices to enhance quality, efficiency, and scalability.
• Document existing processes and improvement opportunities with business analysts.
• Implement process changes generating measurable financial benefits.
• Develop business cases including ROI and risk assessments.

Automation & Technology Enablement:

• Identify and evaluate automation tools, platforms, and technologies.
• Oversee implementation of robotic process automation (RPA), artificial intelligence, machine learning, and other emerging technologies.
• Coordinate with IT and product teams to integrate automation solutions.
• Ensure alignment with organizational goals, compliance, and data privacy standards.
• Monitor automation performance and optimize results to mitigate risks.

Integration & Client Engagement Model Implementation:

• Design and manage a standardized client engagement framework for new integrations.
• Collaborate with cross-functional teams to refine integration processes.
• Develop playbooks, templates, and best practices for client onboarding.
• Act as escalation point for integration challenges.
• Monitor and report on integration project progress, risks, and solutions.

Standardization & Governance:

• Drive development and adoption of standardized processes and documentation.
• Establish governance structures, controls, and compliance requirements.
• Develop policies governing process changes and automation.
• Conduct audits and reviews for adherence to standards.

Stakeholder Collaboration & Relationship Management:

• Build relationships with internal and external stakeholders globally.
• Facilitate communication and collaboration across teams.
• Serve as trusted advisor on best practices, change management, and process improvement.
• Lead stakeholder meetings, workshops, and status updates.

KPI Measurement & Performance Management:

• Define, track, and report KPIs on process reengineering, automation, and integration.
• Establish dashboards to provide insights to leadership.
• Analyze performance data to identify trends and improvement opportunities.
• Implement corrective actions as needed.

Driving Continuous Improvement:

• Promote a culture of continuous improvement, innovation, and feedback.
• Lead post-implementation reviews and lessons learned sessions.
• Stay updated on industry trends and methodologies like Lean, Six Sigma, Agile.
• Promote training programs to build process and automation expertise.

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process to improve efficiency and support fair evaluation. All final hiring decisions are made exclusively by humans. NIQ is committed to diversity, equity, and inclusion, making employment decisions without regard to protected characteristics under applicable laws.