ServiceNow Developer (CSA & HRSD Certified)

Sopra Steria is a major European tech company specializing in consulting, digital services, and software development. The Polish branch operates in Katowice since 2007 with around 1,000 specialists. Their Digital Platform Services department focuses on areas like cloud, operating systems, virtualization, databases, security, and 1st line support in multiple languages. The Application Services department handles software development, data engineering, testing, CRM, ITSM, ERP integrations, and application management across several European regions.

• Minimum 4 years hands-on experience with the ServiceNow platform.
• Certified System Administrator (CSA) and Human Resources Service Delivery (HRSD) certifications.
• Strong experience and knowledge of ServiceNow ITSM.
• Advanced JavaScript scripting skills.
• Experience in Agile/Scrum environments and familiarity with ITIL practices.
• Strong problem-solving and analytical skills.
• Fluent English at B2/C1 level.
• Strong communication skills for cross-functional collaboration.
• Proactive and detail-oriented approach.
• Ability to document processes and share knowledge effectively.
• Willingness for occasional business trips and office visits in Katowice.

Nice to have:

• Additional ServiceNow certifications (CAD, CIS-ITSM, CIS-HRSD, CIS-ITOM).
• Experience with other ServiceNow modules like SLO, ITOM.
• French language skills at B2/C1 level.

• Participate in ServiceNow implementation, enhancement, and optimization projects.
• Analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, and develop solutions on the ServiceNow platform within the ITSM module.
• Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom components.
• Implement new functionalities and enhancements according to business and technical requirements.
• Troubleshoot complex issues and perform root cause analysis to implement long-term solutions.
• Review, optimize, and refactor custom code for performance, maintainability, and compliance with ServiceNow best practices.
• Support platform upgrades, patches, and releases, including testing and validation.
• Monitor and maintain integrations and APIs to ensure reliable platform operations.
• Maintain up-to-date technical documentation.
• Collaborate with stakeholders, consultants, and Agile teams.
• Recommend and implement continuous improvements to enhance functionality, performance, and user experience.

Cooperation offered only to candidates located in Poland with EU citizenship.