AV & Events Engineer

Asana is looking for an experienced Audio Visual Engineer to join the IT Team and help manage AV and event operations across worldwide offices. The role is based in the Warsaw office supporting conference rooms throughout the EMEA region and overseeing team/regional AV events.

• 5+ years of experience servicing Video Conferencing rooms and/or L2/L3 IT Support for A/V.
• Experience in corporate live events, conference center operations, or hotel A/V support is a plus.
• Proven ability to manage multiple projects under tight deadlines in a fast-paced environment.
• Strong problem-solving skills with the ability to develop creative solutions.
• Flexible schedule to support occasional night/weekend maintenance or traveling to other offices for support.
• Proficiency with event production and conferencing technology such as Yamaha, Tricaster, Blackmagic ATEM, Neat, Logitech, Poly, Crestron, Zoom Rooms.
• Experience with collaboration and ticketing software including gSuite, Asana.
• Skilled in event coordination and project management with attention to detail.
• Effective communication skills and familiarity with presentation and media editing tools like gSlides, PowerPoint, Premiere, Final Cut Pro, Photoshop.
• Ability to communicate clearly with executives, vendors, and customers with varying levels of technical backgrounds.

• Collaborate with stakeholders to ensure specific needs for event technology.
• Perform daily checks of conference rooms and presentation spaces to ensure full functionality.
• Operate a wide range of A/V equipment including Zoom, Crestron, QSYS, Logitech, Neat.
• Plan and support events ranging from 300+ person internal/external events to small team meetings.
• Edit videos using Adobe Creative Suite and assist in maintaining a living video library.
• Troubleshoot A/V and network-related issues affecting event setups and performance.
• Maintain detailed technical documentation, including runbooks and troubleshooting guides.
• Develop on-the-fly solutions for events, train end users for DIY events and act as an escalation point for all video conferencing IT support tickets in the EMEA region.

The role requires an office-centric schedule based in Warsaw with expectations to be in the office 5 days a week. Some employees have the option of 1 or 2 work-from-home days weekly, but critical times require on-site presence. This position may require occasional night/weekend support and travel to other offices.