Business Applications Analyst (Salesforce)

An international organization developing a global Salesforce ecosystem across multiple countries.

• 2–3+ years of experience as a Salesforce Business Analyst, Functional Consultant, CRM Business Analyst, or similar role.
• Hands-on experience with Salesforce.
• Experience with at least one of the following: Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud.
• Experience gathering and documenting business requirements and writing functional specifications.
• Understanding of Salesforce integrations, APIs, and data flows.
• Knowledge of Salesforce data model, security, automation, reporting, and dashboards.
• Experience supporting testing and User Acceptance Testing (UAT).
• Familiarity with Agile methodologies.
• Excellent English communication skills.

Nice to have:

• Salesforce certifications.
• Experience working in international environments.
• Knowledge of CRM, Sales, Customer Service, or Marketing processes.

• Gather, analyze, and document business and functional requirements.
• Translate business needs into functional specifications, user stories, and process flows.
• Lead Salesforce enhancements, implementations, and optimization initiatives.
• Coordinate delivery with developers, administrators, architects, and external partners.
• Support system integrations, testing (including UAT), deployments, and post-go-live activities.
• Improve business processes, user experience, and Salesforce adoption.
• Support documentation, end-user training, and change management.