German IT Support Specialist (m/f/d)

digatus personal GmbH is an international IT service company with a team based in Wrocław, providing IT support to German-speaking customers as part of the digatus Group.

• Initial experience in IT support, service desk, or helpdesk environments
• Very good German language skills at C1 level (mandatory)
• Good English language skills (advantage)
• Knowledge of Windows 10/11, Microsoft Office, and Microsoft 365
• Experience with ticketing systems, remote support tools, or ITSM processes (advantage)
• Experience with Active Directory, user administration, and password management
• Basic understanding of networks, servers, VPN, printers, and client hardware
• Friendly and professional communication style by phone and in writing
• Structured, reliable, and solution-oriented working style
• Willingness to learn new systems and customer environments

Nice to have:

• Experience with ITIL-oriented support processes

• Receiving, classifying, and processing IT incidents and service requests via phone, email, and ticketing system
• Providing first-level resolution for user issues with Windows clients, Microsoft 365, Office applications, printers, network access, and standard software
• Supporting password resets, user accounts, permissions, and basic Active Directory topics
• Documenting all activities in the ticketing system following ITIL-oriented processes
• Forwarding complex incidents to 2nd Level Support or specialist teams
• Communicating with users in German
• Ensuring compliance with defined Service Level Agreements and quality standards
• Supporting rollouts, client support, and basic remote support activities

Please be informed that the data controller is digatus personal GmbH (hereinafter "controller"). You have the right to request access to your personal data, rectification, erasure or restriction of processing, the right to object, data portability, and to lodge complaints to supervisory authority. Processing is based on legal obligations and consent. Personal data will be processed until recruitment completion and potential claims periods. Consent can be withdrawn at any time.