Specjalista/Specjalistka ds. Wsparcia IT

PayPo is a revolutionary fintech company addressing the growing demands of online payments. It has over 2 million customers and cooperates with more than 36,000 stores including leaders of the Polish e-commerce sector such as LPP group stores (Reserved, Mohito, Sinsay), Eobuwie.pl, and Media Expert. The company focuses on innovative solutions and "Buy now/pay later" services.

• Minimum 1 year experience in IT Support, Helpdesk, Service Desk, IT Operations, or similar role.
• Practical knowledge in handling and diagnosing computer hardware, peripherals, and basic office software.
• Basic or good knowledge of Windows, macOS, or Linux systems.
• Experience preparing workstations, configuring laptops, installing applications, and troubleshooting typical user issues.
• Knowledge of user accounts, permissions, email, MFA, VPN, and working in corporate environment.
• Ability to work with ticketing system and maintain clear communication with users.
• Accuracy, systematic approach, responsibility, and readiness to work according to set procedures and SLA.
• High communication skills, patience, and user-oriented attitude.
• English language skills enabling reading technical documentation and basic written communication.

Nice to have:

• Experience with Google Workspace, Microsoft Entra ID.
• Basic knowledge of MDM tools such as Intune or Jamf.
• Experience in IT asset management, inventory, onboarding/offboarding processes.
• Basic understanding of IT security principles, including MFA, device encryption, and access management.
• Basic knowledge of macOS or Linux in corporate environments.
• Willingness to develop skills in system administration, endpoint management, automation, or device security.

• Provide ongoing technical support for employees regarding hardware, applications, user accounts, networks, peripherals, and basic IT services.
• Handle Helpdesk requests according to priorities, communication standards, and time frames.
• Prepare, configure, issue, and collect IT equipment in onboarding and offboarding processes.
• Manage IT hardware and software lifecycle including inventory, servicing, warranties, and disposal.
• Process requests for access grants, modifications, or revocations as per procedures.
• Install and configure approved application software and assist employees in daily IT tool usage.
• Collaborate with suppliers and partners for purchasing, servicing, and maintaining IT hardware and software.
• Document procedures, typical problem solutions, and create technical instructions and communications for employees.
• Support IT security by applying standards, enforcing procedures, and reporting incidents and non-compliances.

Administratorem danych osobowych jest PayPo sp. z o.o. Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Apply".