Blue Prism Platform Manager

We produce globally recognized brands and grow business leaders in the industry. Our portfolio includes trusted brands like Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, and Tampax®. We operate in approximately 70 countries worldwide.

• Significant experience in IT Operations, Platform Operations, Production Support, or Engineering Operations roles.
• Strong hands-on understanding of incident management, problem management, request management, change management, and operational governance.
• Experience working with internal customers and stakeholders to deliver service reliability and operational improvements.
• Strong understanding of platform resiliency, compliance, security, audit readiness, and operational risk management.
• Experience working in Agile delivery environments including Scrum, Kanban, or hybrid models.
• Ability to translate operational needs, risks, and business priorities into clear and actionable backlog items.
• Strong communication, stakeholder management, prioritization, and decision-making skills in fast-moving environments.

Platform Operations & Service Reliability:

• Own operational management for the Blue Prism RPA platform and coordinate cross-platform services such as Retool, Knime, Azure infrastructure, PEGA, ABBYY, and security/compliance work.
• Ensure stable day-to-day operations through incident, request, maintenance, and production support management.
• Be accountable for platform resiliency, service continuity, supportability, and operational excellence.
• Drive operational readiness for planned maintenance, releases, and production changes.
• Monitor operational health, identify service risks, and lead improvement actions to reduce instability and recurring issues.

Stakeholder & Customer Management:

• Serve as primary contact for internal customers/service lines on operational topics.
• Build trusted partnerships with business and technology stakeholders to understand needs and opportunities.
• Communicate service risks, incident impacts, maintenance activities, operational metrics, and recovery plans effectively.
• Partner with Product Managers, Engineers, Security, Compliance, and Platform Leadership to align priorities and outcomes.

Incident, Problem, and Change Management:

• Lead or support response for high-severity incidents including coordination, escalation, communication, and recovery.
• Act as operational decision-maker for P1/P2 incidents to ensure ownership, handovers, and resolution.
• Drive problem management and root cause follow-up to reduce repeat incidents.
• Validate priorities for operational and change items.
• Approve changes for owned platforms following governance and standards.
• Ensure emergency fixes and maintenance follow change management controls and documentation.

Engineering Team Leadership & Delivery Governance:

• Manage a globally distributed engineering team in a shared operating model.
• Support balancing Run work via Kanban and Change delivery via Scrum in two-week sprints.
• Protect engineering capacity while ensuring operational responsiveness and delivery commitments.
• Participate in operational governance, sprint planning, demos, retrospectives, and prioritization sessions.
• Manage operational work through regional transitions and formal handovers.

Platform Improvement, Security & Compliance:

• Drive initiatives to improve monitoring, automation, supportability, observability, and recovery.
• Partner with Security and Compliance stakeholders to ensure alignment with controls, remediation, and audits.
• Support vulnerability remediation prioritization and backlog management.
• Maintain operational governance with documentation, approvals, and audit readiness.
• Promote standard operating procedures, runbooks, knowledge sharing, and documentation practices.

Employment is exclusively offered on the basis of an "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions. Equal opportunity employer with no discrimination based on legally protected factors.