IT Support Engineer

airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Their products include SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms, serving hundreds of millions of users and more than one million customers worldwide. They operate in more than 20 countries across three continents with main hubs in the United States, Poland, Romania, Ukraine, and the Philippines.

• 1-2 years in IT support, helpdesk, or system administration, ideally in an international or SaaS environment.
• Hands-on experience supporting and provisioning macOS and Windows; Linux/Ubuntu experience is a strong plus.
• Working knowledge of Google Workspace administration and identity/SSO tools (Okta or similar).
• Experience with an MDM solution (Hexnode, Jamf, Intune, or comparable) and IT asset management.
• Networking fundamentals (DHCP, DNS, VPN, Wi-Fi); exposure to UniFi is a plus.
• Languages: strong spoken and written English (B2+) to support users; fluent Russian or Ukrainian; Polish is a strong plus for on-site onboarding and support.
• Soft skills: strong service mindset, clear communication, ownership, patience, and ability to explain technical topics to non-technical users.
• Willingness to work on-site in the Wroclaw office.
• Education: degree in IT/CS or equivalent practical experience.

• Provide second-line IT support (escalations after the AI IT bot) via helpdesk, chat, and in person.
• Prepare, configure, ship, and manage employee laptops (macOS, Windows, Ubuntu) for remote staff and the Wroclaw office.
• Deliver on-site IT support and maintain Wroclaw office technology (meeting rooms, network, peripherals).
• Run IT onboarding for new hires in Polish and English - accounts, devices, access, and first-day setup.
• Administer user accounts and access in Google Workspace and Okta (provisioning, deprovisioning, groups, SSO apps).
• Manage devices and hardware inventory in Hexnode MDM and the asset-tracking system.
• Support senior admins on more advanced infrastructure and automation tasks.

airSlate complies with all applicable equal employment opportunity laws and prohibits unlawful discrimination on a wide range of protected bases. Assistance or accommodation during the application process is available upon request. Qualified applicants with arrest and conviction records will be considered pursuant to relevant law.