ServiceNow Operational Product Owner (m/f/d)

Digatus personal GmbH is recruiting for its growing team in Wrocław, focusing on ServiceNow operational excellence and platform development, serving exciting international client environments with collaborative consulting, development, operations, and managed services.

• Professional experience as a Product Owner, ServiceNow Developer, Consultant, Business Analyst, or similar role
• Hands-on ServiceNow developer/technical consultant with strong HR Service Delivery (HRSD) experience
• Good knowledge of ITSM processes including Incident, Change, Problem, Request, and Major Incident Management
• Experience in backlog management, prioritization, stakeholder management, and requirement clarification
• Ability to translate business needs into actionable requirements and user stories
• Understanding of Agile delivery methods, release planning, testing, and continuous improvement
• Strong analytical, organizational, and communication skills
• Proactive, solution-oriented mindset with strong ownership mentality
• Ability to work independently and coordinate across multiple teams and stakeholders
• Good command of English language (written and spoken)

Nice to have:

• Experience with ITOM, CMDB, HRSD, CSM, Service Portal, Performance Analytics, or IntegrationHub modules
• ServiceNow certifications such as Certified System Administrator, CIS HRSD, CIS ITSM, CIS ITOM, or Product Owner-related certification
• ITIL Foundation certification
• Experience in managed service environments, IT operations, or enterprise service management
• Good command of German or other foreign languages
• Experience working with international clients and distributed delivery teams

• Take operational ownership of the ServiceNow platform, including service quality, stability, and continuous improvement
• Support the DevOps approach including incident management, test case creation, peer testing, and continuous improvements
• Develop and configure workflows, business rules, scripts, portals, workspaces, and custom apps
• Manage integrations using REST/SOAP APIs with HR enterprise systems
• Translate business and service requirements into user stories, acceptance criteria, and delivery priorities
• Act as central interface between stakeholders, developers, consultants, architects, service delivery managers, and business users
• Support design, implementation, and optimization of HRSD, ITSM, ITOM, CMDB, CSM, and Service Portal modules
• Ensure platform processes support operational excellence, ITIL best practices, and client-specific requirements
• Monitor platform performance, incidents, change requests, and service KPIs
• Coordinate platform releases, upgrades, cloning, testing, and deployment planning
• Support incident, problem, change, request, and major incident processes
• Maintain proper documentation of processes, configurations, decisions, user stories, and operational handovers
• Drive platform governance, standardization, maintainability, and upgrade readiness
• Identify risks, dependencies, improvement opportunities, and automation potential
• Facilitate stakeholder communication, service reviews, workshops, and decision-making
• Collaborate with delivery teams to ensure high-quality, timely, business-oriented outcomes

Please be informed that the data controller is digatus personal GmbH (hereinafter "controller"). You have the right to request access to your personal data, their rectification, erasure or restriction of processing, the right to object to processing, as well as the right to data portability and to lodge a complaint to the supervisory authority. Personal data will be processed for the purpose of the recruitment process. Provision of data to the extent resulting from the Act of 26 June 1974 Labour Code is mandatory. In the remaining scope, providing data is voluntary. Refusal to provide mandatory data may result in the impossibility to carry out the recruitment process. The Administrator processes mandatory data on the basis of a legal obligation incumbent upon him/her, while with regard to additional data, the basis for processing is consent. Personal data will be processed until the recruitment procedure is completed and for the period of the possibility of asserting potential claims, and in the case of consent to participate in future recruitment procedures - until the withdrawal of such consent. Consent to the processing of personal data can be withdrawn at any time. The recipient of the data is the Just Join IT service and other entities to whom we have entrusted the processing of data in connection with recruitment.