Senior Technical Support Specialist

Helprise is an organization combining global reach with local talent, working with companies that value quality, partnership, and responsibility. It creates teams by precisely matching skills and business needs to connect specialists with impactful projects.

• 4+ years of experience in Technical Support, Aftersales, or Service Operations in the automotive industry.
• University degree in Automotive Engineering or related field.
• Strong technical knowledge of automotive service operations and dealer support.
• Experience delivering technical training and collaborating with dealer networks.
• Experience working with automotive manufacturers and interpreting technical documentation.
• Excellent analytical and problem-solving skills.
• Strong communication and presentation skills for explaining technical topics.
• Advanced English proficiency.
• Advanced MS Office skills.
• Driving licence (Category B).

• Provide day-to-day technical support to the dealer network, ensuring timely resolution of technical issues.
• Deliver technical training programs in line with manufacturer requirements.
• Act as the primary technical contact for the manufacturer.
• Support dealers with complex technical issues via remote and on-site assistance.
• Manage and distribute technical documentation, service manuals, and manufacturer updates.
• Administer Roadside Assistance contracts and support operational activities.
• Support improvement of service operations, technical standards, spare parts processes, and customer satisfaction.
• Participate in development and implementation of aftersales systems, tools, and process improvements.
• Assist dealers with special tools, diagnostic equipment, and manufacturer programs.
• Coordinate recall and technical campaigns, monitor progress and ensure timely completion.
• Participate in manufacturer service and warranty audits to ensure compliance.
• Support resolution of customer complaints related to technical and aftersales matters following company policies and regulations.