Senior Production Support Specialist

This role is within the Production Engineering team at Coforge, focusing on supporting business-critical payment applications with operational improvements and incident recovery in a banking or financial services environment.

• 6+ years experience in Production Support, Application Support, or Software Engineering, preferably in Corporate Banking or Financial Services.
• Strong Unix/Linux skills for production troubleshooting including log analysis.
• Ability to write complex SQL queries.
• Experience developing scripts in Bash, PowerShell, or Python.
• Practical experience supporting and maintaining Kubernetes environments.
• Experience supporting Java/J2EE applications.
• Experience with Oracle, MQ, and WebSphere.
• Experience using monitoring and observability tools like Splunk and AppDynamics.
• Strong understanding of IT infrastructure and distributed systems.
• Experience leading incident management and coordinating technical teams.
• Proven track record implementing automation and operational improvements.
• Practical use of AI productivity tools (e.g., Copilot, Claude) for automation and documentation.
• Strong communication, stakeholder management, and collaboration skills.

Nice to have:

• Knowledge of payment systems or payment processing concepts.
• Network troubleshooting knowledge.
• ITIL certification.

Service support & incident management:

• Lead service recovery during production incidents and coordinate resolver teams.
• Investigate application and infrastructure issues using logs, SQL queries, and Unix/Linux tools.
• Respond to user queries regarding application behaviour and service usage.
• Communicate incident impact, progress, and recovery plans to stakeholders.
• Escalate critical incidents and drive timely resolution.

Problem management & continuous improvement:

• Lead or contribute to Root Cause Analysis activities.
• Identify recurring operational issues and implement permanent improvements.
• Develop operational documentation, runbooks, and knowledge sharing materials.
• Improve monitoring, alerting, and operational processes for service resilience.

Automation & Operational Excellence:

• Design and implement automation using Bash, PowerShell, or Python.
• Develop internal operational tools to reduce manual effort.
• Utilize AI tools (e.g., Copilot, Claude) to automate operations and improve productivity.

Change & Release Support:

• Participate in change reviews ensuring operational readiness and compliance.
• Support patching, platform maintenance, and disaster recovery activities.
• Identify operational risks and recommend mitigations.

Ways of working:

• Work 8-hour shifts typically between 08:00–18:00, including about two weekend days per month with time off in lieu.
• Provide support on public holidays with time off in lieu.
• Hybrid work model with minimum 8 office days per month.
• Must have legal right to work locally and attend technical interviews locally.

Candidates must have the legal right to work locally and be available locally for technical interviews.