Hardware Support Engineer

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, operating with 210+ edge locations, 50+ cloud regions, and thousands of GPUs. The company collaborates with technology partners such as Intel, NVIDIA, Dell, and Equinix and has a global team of 550+ professionals.

• Minimum of 3 years professional experience in IT focusing on hardware support.
• Excellent understanding of server architecture and PC hardware components.
• Proven experience diagnosing and resolving hardware issues.
• Basic knowledge of Linux/Unix.
• Familiarity with fundamental networking concepts including network devices, InfiniBand, IP addressing, DNS, gateways, MAC addresses, ping, ifconfig, traceroute.
• Experience with GPU clusters hardware troubleshooting.
• Ability to independently identify and implement hardware solutions.
• Strong multitasking and time management skills.
• Proficient English language skills (at least Intermediate).

Nice to have:

• Familiarity with equipment from HP, DELL, Supermicro, Gigabyte, Arista, Cisco, APC.
• In-depth understanding of network and server equipment operation and data center infrastructure.
• Experience with BASH, Python, and AI to automate tasks.
• Enthusiasm for process automation and proactive efficiency enhancement.
• Desire to stay updated with latest hardware and technology advancements.

• Perform troubleshooting and proactive maintenance on server equipment in the data center.
• Collaborate with suppliers, vendors, data center personnel, and customers to resolve hardware issues.
• Maintain accurate documentation of hardware configurations, changes, and issue resolutions.
• Contribute to the development and implementation of hardware maintenance processes and best practices.

We provide equal opportunity to all applicants without regard to legally protected characteristics.