Exercise Configuration and Change Management Support Specialist (m/f/n)

Shimi Sp. z o.o. supports NATO's NCIA CSU Bydgoszcz Service Management Branch (SMB) in Configuration and Change Management activities related to NATO exercises and operational CIS services.

• Proven hands-on experience in Configuration Management, Change Management, Asset Management, or similar IT support/coordination roles.
• Practical experience updating and maintaining CMDB records and handling change or incident tickets in tools such as ITSM or JIRA.
• Knowledge of baselines, CI relationships, change lifecycle, and approvals.
• Familiarity with ITIL practices.
• Ability to track multiple tasks, coordinate with teams, and work in structured environments.
• Understanding of infrastructure documentation.
• Strong analytical and documentation skills.
• Good working knowledge of licensing models (e.g. VMware, Microsoft, Linux).
• Understanding of common software types including operating systems and client/server applications.
• Ability to maintain license records and identify inconsistencies.
• Familiarity with CIS environments.
• Basic understanding of IT infrastructure including networks, servers, and end-user systems.
• Ability to produce clear and structured documentation.
• Comfortable following processes, governance frameworks, and tool guidelines with auditable recording.
• English proficiency at STANAG 6001 Level 3 or CEFR B2/C1 equivalent.
• Active NATO SECRET security clearance required.

Nice to have:

• Experience in NATO or NCIA environments.
• Additional knowledge of ITIL practices.
• Experience supporting Configuration and Change Management during exercises or large-scale IT operations.

CMDB Data Quality and Updates:

• Maintain accurate records of all Configuration Items (CIs), including workstations, laptops, network connections, and software used during exercises.
• Regularly update the CMDB to reflect the real operational environment.
• Add, modify, and remove configuration items as needed.

Asset and Equipment Tracking for Exercises:

• Maintain overview of CIS equipment used during exercises, including assignment, location, and status.
• Support preparation, deployment, and return phases of exercise-related equipment.

Change Implementation, Coordination and Reporting:

• Support coordination of planned changes by organizing schedules and confirming readiness with stakeholders.
• Maintain the change register tool (ITSM) by logging, categorizing, and updating Requests for Change (RFCs).
• Ensure proper classification of changes (standard, normal, emergency).

Pre-Exercise and Post-Exercise Configuration Verification and Updates:

• Support validation of systems before exercises, checking configurations, versions, and connections.
• Work with engineers to identify missing components or inconsistencies.
• Ensure temporary changes and workarounds are reverted or documented after exercises.
• Update CMDB and asset records accordingly.

Software and License Tracking:

• Maintain updated overview of installed software and licenses.
• Record software versions, license types, allocations, and expiry.
• Support identification of missing, unused, or non-compliant licenses.

Configuration Control and Service Impact:

• Verify deployed CIS assets match recorded configurations and approved baselines.
• Assist in identifying and communicating service impact of planned changes.

Documentation of Changes and Activities:

• Maintain clear records of changes including what was changed, when, and why.
• Ensure tickets, CMDB, and documents are understandable and usable.
• Provide data and reports on configuration and change activities.

Patch Manager Cable Plant Documentation Updates:

• Maintain physical connectivity documentation for copper and fibre infrastructure.
• Update Patch Manager records ensuring accurate and traceable connectivity documentation.

Active NATO SECRET security clearance is required.