Exercise Configuration and Change Management Support Specialist (m/f/n)

SHIMI Sp. z o.o. supports NATO's NCIA CSU Bydgoszcz Service Management Branch (SMB) in various operational IT activities related to Configuration and Change Management within NATO exercises and operational CIS services.

• Proven hands-on experience in Configuration Management, Change Management, Asset Management, or similar IT support/co-ordination roles.
• Practical experience updating and maintaining CMDB records and handling change or incident tickets in tools such as ITSM, JIRA, or similar.
• Good working knowledge of core principles such as baselines, CI relationships, change lifecycle, and approvals.
• Familiarity with ITIL practices.
• Ability to track multiple tasks, coordinate with different teams, and work in a structured environment.
• Understanding of infrastructure documentation.
• Strong analytical and documentation skills.
• Very good working knowledge of licensing models (e.g., VMware, Microsoft, Linux).
• Understanding of common software types, including operating systems, standard enterprise tools, and client/server applications.
• Ability to maintain license records, track usage, and identify inconsistencies such as missing, expired, or unused licenses.
• Familiarity with CIS (Communication and Information Systems) environments.
• Basic understanding of IT infrastructure, including networks, servers, and end-user systems.
• Ability to produce clear, structured, and usable documentation, including tickets, records, and reports.
• Comfortable following defined procedures, governance frameworks, and tool usage guidelines while ensuring all actions are properly recorded and auditable.
• English language proficiency at minimum STANAG 6001 Level 3 or equivalent CEFR B2/C1.
• Active NATO SECRET security clearance.

Nice to have:

• Experience in NATO or NCIA environments.
• Knowledge of ITIL practices.
• Experience supporting Configuration and Change Management activities during exercises, deployments, or large-scale IT operations.

CMDB Data Quality and Updates:

• Maintain accurate records of all Configuration Items (CIs), including workstations, laptops, network connections, and software used during exercises.
• Ensure the CMDB reflects the real operational environment by regularly updating CIs.
• Add new items, modify existing ones, and remove obsolete entries.

Asset and Equipment Tracking for Exercises:

• Maintain a clear overview of all CIS equipment used during exercises, including assignment, location, and status.
• Support preparation, deployment, and return phases of exercise-related equipment.

Change Implementation, Coordination and Reporting:

• Support coordination of planned changes by organizing schedules, confirming readiness with stakeholders, and ensuring approvals are in place.
• Maintain the change register tool (ITSM) by logging, categorizing, and updating all Requests for Change (RFCs).
• Ensure proper classification of changes (standard, normal, emergency).

Pre-Exercise and Post-Exercise Configuration Verification and Updates:

• Support validation of systems before exercises by checking that configurations, versions, and connections match the expected setup.
• Work with engineers to identify missing components or inconsistencies.
• Ensure that temporary changes, deployments, and workarounds are either reverted or properly documented after exercises.
• Update CMDB and asset records to reflect the final state.

Software and License Tracking:

• Maintain an up-to-date overview of installed software and associated licenses.
• Record software versions, license types, allocation to systems/users, and track validity/expiry.
• Support teams in identifying missing, unused, or non-compliant licenses.

Configuration Control and Service Impact:

• Support Service Configuration Management by verifying that deployed CIS assets match recorded configurations and approved baselines.
• Assist in identifying and communicating the potential service impact of planned changes on exercise operations and users.

Documentation of Changes and Activities:

• Maintain clear and simple records of what was changed, when, and why.
• Ensure information in tickets, CMDB, and shared documents is understandable and usable.
• Provide data and basic reports on configuration and change activities when requested.

Patch Manager Cable Plant Documentation Updates:

• Maintain physical connectivity documentation for copper and fibre infrastructure.
• Update Patch Manager records and ensure connectivity documentation remains accurate and traceable.

• Active NATO SECRET security clearance required.
• English proficiency at STANAG 6001 Level 3 or equivalent CEFR B2/C1.
• On-site work required in Bydgoszcz, Poland.