IT Specialist [M/F]

• Minimum 5 years of experience in a similar role
• Practical knowledge of administration and problem-solving in the Microsoft Windows 11 system
• Familiarity with the Microsoft 365 suite
• Basic knowledge of computer networking protocols such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi
• Experience with network printers and peripheral device support
• Basic knowledge of user management in Active Directory / Microsoft Entra ID
• Experience working with IT Service Management (ITSM) systems
• Analytical thinking and effective problem-solving skills
• Highly developed communication skills and a collaborative approach to supporting users
• Very good command of English to work in an international environment

• Providing first-line technical support for users of Microsoft Windows computers and peripheral devices
• Diagnosing and resolving hardware, software, and operating system issues
• Supporting users with Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive
• Installing, configuring, and preparing workstations as well as managing onboarding, equipment exchange, and returns
• Installing, configuring, and troubleshooting printers, scanners, monitors, docking stations, and other peripherals
• Providing first-line support for business applications and escalating complex issues to second-line teams
• Logging, classifying, and resolving tickets in the ITSM system according to SLAs
• Maintaining technical documentation and updating the knowledge base
• Managing IT equipment inventory, licenses, and device assignments to users
• Ensuring professional user support and ongoing communication regarding ticket status and solutions

Only candidates located in Poland.