Production Support Specialist

People More P.S.A. develops projects for a large client base both in Poland and internationally, focusing on UX, UI, frontend, backend, and mobile development. The company works directly with clients and supports partners' solutions, offering a variety of projects with global clients.

• Experience in Production Support or IT Operations, preferably in financial services.
• Basic hands-on skills with Unix/Linux operating systems, including log review and application status investigation.
• Ability to write and troubleshoot SQL queries.
• Experience writing scripts using Bash, PowerShell, or Python.
• Practical experience supporting and maintaining Kubernetes environments.
• Experience with monitoring and observability tools such as Splunk, AppDynamics, and Prometheus.
• Good understanding of IT infrastructure concepts and distributed applications.
• Knowledge of Incident, Problem, and Change Management processes.
• Strong communication skills in English and ability to collaborate with global teams.
• Experience improving operational processes through automation and continuous improvement.
• Practical use of AI productivity tools (e.g., Copilot, Claude) for automation and documentation.
• Knowledge of payment systems or payment processing concepts.
• Experience with Oracle, Kafka, MQ, or WebSphere.
• Experience supporting disaster recovery exercises.
• ITIL certification is a significant plus.
• Very good English and Polish language skills.

• Maintain and support critical payment applications ensuring stability and reliability.
• Collaborate with development and infrastructure teams to investigate incidents and resolve production issues.
• Improve operational processes and reduce manual effort through automation.
• Participate in change and release support including deployment, patching, disaster recovery exercises, and platform maintenance.
• Review operational readiness of changes and identify support risks.
• Monitor and support production services responding to incidents and service requests within SLAs.
• Perform initial troubleshooting using logs, dashboards, SQL data, and application behavior.
• Investigate issues on Unix/Linux environments using command-line tools.
• Coordinate recovery activities with engineering and infrastructure teams.
• Provide timely updates on service status and recovery progress.
• Participate in root cause analysis and post-incident reviews.
• Create and maintain operational documentation, runbooks, and knowledge articles.
• Identify opportunities to improve monitoring, reduce alert noise, and increase resilience.
• Automate repetitive operational tasks using scripting languages such as Bash, PowerShell, or Python.
• Develop simple operational tools to improve team efficiency.
• Use AI tools (e.g., Copilot, Claude) to improve documentation, automate activities, and support operational analysis.

Informujemy, że administratorem danych jest People More P.S.A. (dawniej: People More sp. z o.o. sp. k.) z siedzibą w Krakowie. Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, a także prawo do wniesienia sprzeciwu wobec przetwarzania oraz przeniesienia danych. Dane przetwarzane są w celu realizacji procesu rekrutacji. Podanie danych obowiązkowych wynika z Kodeksu pracy i jest niezbędne do przeprowadzenia procesu rekrutacji. Zgoda na przetwarzanie danych dodatkowych może być wycofana w dowolnym momencie.