Senior Production Support Specialist

People More P.S.A. works on a wide range of projects from scratch or partially for a large client base in Poland and abroad, including UX, UI, frontend, backend, and mobile development.

• 6+ years experience in Production Support, Application Support, or Software Engineering, preferably in Corporate Banking or Financial Services.
• Strong Unix/Linux skills for production troubleshooting, including log analysis.
• Ability to write complex SQL queries.
• Experience developing scripts in Bash, PowerShell, or Python.
• Practical experience supporting and maintaining Kubernetes environments.
• Experience supporting Java/J2EE applications.
• Experience with Oracle, MQ, and WebSphere.
• Experience using monitoring and observability tools such as Splunk and AppDynamics.
• Strong understanding of IT infrastructure and distributed systems.
• Experience leading incident management and coordinating technical teams.
• Proven track record of implementing automation and operational improvements.
• Practical experience using AI productivity tools (e.g. Copilot, Claude) for automation and documentation.
• Strong communication, stakeholder management, and collaboration skills.
• Knowledge of payment systems or payment processing concepts.
• Network troubleshooting knowledge.
• ITIL certification is a big plus.
• Very good proficiency in English and Polish.

• Support business-critical payment applications and lead operational improvements and incident recovery.
• Coordinate incident resolution, mentor team members, and collaborate with engineering and infrastructure teams to improve service reliability.
• Service support and incident management, including leading service recovery during production incidents.
• Investigate application and infrastructure issues using logs, SQL queries, and Unix/Linux tools.
• Respond to user queries regarding application behaviour and service usage.
• Communicate incident impact, progress, and recovery plans to stakeholders.
• Escalate critical incidents and drive timely resolution.
• Lead or contribute to Root Cause Analysis (RCA) activities.
• Identify recurring operational issues and implement improvements.
• Develop operational documentation, runbooks, and knowledge sharing materials.
• Improve monitoring, alerting, and operational processes to increase service resilience.
• Design and implement automation using Bash, PowerShell, or Python.
• Develop internal operational tools to reduce manual effort.
• Demonstrate use of AI tools (e.g. Copilot, Claude) to automate operational activities.
• Participate in change reviews and ensure operational readiness and compliance.
• Support patching, platform maintenance, and disaster recovery.
• Identify operational risks and recommend mitigations.

Applicant must have very good English and Polish language skills as stated. The role includes weekend and public holiday work with compensatory time off. Hybrid work requires minimum office presence of 8 days per month. The data administrator is People More P.S.A., and personal data is processed for recruitment purposes with legal notices provided.