Organizational Change Management Lead (PROSCI, ADKAR, CCMP Cert.)

We are hiring for a Global Organizational Change Management (OCM) Lead to support a strategic AI transformation initiative in a global Diagnostics and Healthcare organization. The role involves leading adoption of AI-powered solutions aligned with the Diagnostics Service Strategy 2030+ vision.

• Master's degree in Business Administration, Organizational Psychology, Human Resources, Change Management, or related field.
• Mandatory PROSCI, ADKAR, CCMP or equivalent professional Change Management certification.
• Minimum 5-7 years experience leading large-scale Organizational Change Management (OCM) initiatives in complex global organizations.
• Proven track record delivering change programs related to Digital Transformation, Artificial Intelligence, Generative AI, Microsoft Copilot, enterprise platforms, or service automation.
• Strong expertise in Change Impact Assessments, Stakeholder Mapping, Change Readiness Measurement, and adoption frameworks.
• Experience developing and managing global or regional Change Agent Networks.
• Excellent facilitation, coaching, stakeholder engagement, and conflict-resolution skills.
• Ability to translate complex technical and AI concepts into clear, human-centered communication.
• Strong executive presence and experience with senior leadership teams.
• Fluency in English (written and spoken).
• Experience in Healthcare, Diagnostics, Life Sciences, Medical Technology, or Technical Field Service Operations is a strong advantage.

• Develop and execute a comprehensive Change Management Strategy aligned with the Service AI Program Roadmap and broader Service Strategy Change Architecture.
• Conduct end-to-end Change Impact Assessments (CIA) across People, Organization, Processes, Tools, and Data.
• Design and measure change readiness, adoption, and engagement using surveys, pulse checks, and adoption metrics like System Usability Scale (SUS) and AI adoption KPIs.
• Partner with executive sponsors, global leadership, and stakeholders to align messaging and reinforce change leadership.
• Identify and mitigate resistance related to job transformation, change fatigue, and trust in GenAI / LLM outputs.
• Create tailored WIIFM (What's In It For Me) narratives for various operational personas including Field Service Engineers (FSE), Customer Support Agents (CSC/RCSC), Application Specialists, and Service Leaders.
• Build and support a global Change Agent Network across EMEA-LATAM, APAC, and North America.
• Collaborate with Learning Excellence and People Stream Teams to design AI Literacy Programs, role-based learning journeys, and capability-building initiatives.
• Partner with Strategic Communications to create targeted campaigns simplifying AI concepts and accelerating adoption.
• Establish feedback loops to gather user insights and optimize deployment strategies.