Service Management Problem Manager with German

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. With nearly 60 years of heritage, Capgemini is a diverse group of over 420,000 team members in more than 50 countries. They deliver end-to-end services and solutions across strategy, technology, design, engineering, and business operations.

• Bachelor's degree in IT, computer science, business, or a relevant field.
• Proven experience in problem management or related IT service management role.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Familiarity with IT service management frameworks, such as ITIL.
• ITIL Foundation Certification.
• Proficiency in English and German at Level C1.

• Collaborate with various teams to identify and document recurring issues, incidents, or anomalies affecting service quality or business operations.
• Conduct thorough root cause analysis to understand underlying problems.
• Prioritize problems by organizational impact and benefits of resolution.
• Develop and implement action plans in coordination with relevant teams and stakeholders.
• Establish preventive measures to minimize recurrence of problems.
• Maintain detailed records of problems, root cause analyses, and resolution efforts; provide regular reports to management.
• Collaborate with incident management, change management, and other ITSM processes for coordinated problem resolution.
• Identify and drive initiatives to improve service quality, efficiency, and stability.
• Share insights and knowledge to enhance problem-solving capabilities across teams.
• Develop and provide training and awareness programs on problem management best practices.