Consultant/Analytic D365 (Sales)

This role is within a major international ERP transformation program focused on the Commercial & Sales division. The candidate acts as a communication bridge between local commercial operations, central project teams, and Microsoft representatives, working in a business-centric position.

• Functional familiarity or hands-on experience with MS Dynamics 365.
• Strong background as a User-Side Business Analyst, Commercial Process Lead, or Functional Consultant in Sales environments.
• Solid grasp of commercial workflows, customer journey mapping, B2B sales pipelines, and sales-to-delivery handoffs.
• High diligence in maintaining clear functional documentation, decision logs, and process maps.
• Professional working proficiency in English (B2 minimum).
• Practical experience with modern project coordination platforms such as Azure DevOps, Jira, and Confluence.

Market & Operational Readiness:

• Examine current-state (AS-IS) commercial operations and sales workflows to highlight local variances from the global template.
• Map sales-supporting applications and analyze data exchange touchpoints across connected enterprise tools.
• Capture and formalize local commercial requirements while conducting gap evaluations against core system models.
• Assist in phasing out standalone local sales applications as central enterprise solutions are rolled out.
• Develop deep domain expertise across Sales, Dealer Management Systems (DMS), and Order-to-Delivery (O2D) cycles.

Global Blueprinting & Target State Design:

• Serve as the dedicated business advocate during global Blueprint design workshops.
• Evaluate how proposed core system templates will impact local sales execution, commercial applications, and system interfaces.
• Validate that central solution designs satisfy local market practices and commercial operational needs.
• Maintain comprehensive records of business assumptions, localization decisions, and functional specifications.
• Partner with global delivery leads, Microsoft specialists, and commercial SMEs to address Fit/Gap findings.

Solution Implementation & Business Validation:

• Drive ongoing alignment between sales stakeholders, central project teams, and Microsoft partners.
• Review incoming system setups and deliverables strictly through a commercial user-experience lens.
• Organize and oversee functional, integration, and User Acceptance Testing (UAT) across sales scenarios.
• Assist in triaging, prioritizing, and managing defect resolutions and change requests for the sales stream.
• Ensure operational readiness across commercial teams leading up to Go-Live.

Go-Live Support & Hypercare Stabilization:

• Provide hands-on guidance to Sales Key Users and commercial process leads during deployment.
• Track end-to-end sales process performance to ensure post-launch operational stability.
• Analyze user feedback and collaborate with central support and Microsoft teams.