Tech Subject Matter Expert

INFOPLUS TECHNOLOGIES is the company offering this role based in Kraków.

• Bachelor’s degree or higher in Computer Science, Software Engineering, Information Systems, or related discipline.
• Career background primarily in the software/technology industry.
• 5+ years experience as a Project Manager or Business Analyst delivering software projects end-to-end, preferably in complex enterprise environments.
• Experience handling high-volume inbound queries with structured triage and timely responses.
• Ability to deal with ambiguity and multiple parallel requests calmly and solutions-oriented.
• Skilled in eliciting requirements through 1:1s or workshops and documenting outcomes.
• Ability to produce quality artifacts including problem statements, scope, assumptions, dependencies, process flows, user stories, and acceptance criteria.
• Strong attention to detail, spotting missing approvals and risks early.
• Ownership mindset managing requests from intake to closure including triage, prioritization, tracking, and planning.
• Experience managing RAID (risks, assumptions, issues, dependencies) and driving actions across teams.
• Skilled in communicating status, blockers, next steps, ETA, and SLA expectations.
• Practical Agile experience including backlog refinement, sprint ceremonies, demos, and retrospectives.
• Strong skills in JIRA and Confluence or similar tools for workflow tracking, prioritization, dashboards, and documentation.
• Ability to define and track operational KPIs and build reporting dashboards for stakeholders.
• Knowledge of AI/ML concepts and lifecycle to guide onboarding conversations.
• Experience in regulated environments with governance awareness including risk, security, and data privacy.
• Basic understanding of cloud/platform services and access management.
• Experience supporting service operations reporting and stakeholder communication.
• Strong documentation and customer journey/process improvement mindset.
• Workshop facilitation, note-taking, and action tracking experience.

• Monitor and manage the Group AI Platform Teams support channel, respond to user questions, troubleshoot first-line issues, and route queries appropriately.
• Act as the primary contact for onboarding and migration requests, guiding users through requirements and platform capabilities.
• Capture onboarding inputs such as use cases, data needs, model types, environments, access requirements, governance approvals, and non-functional needs.
• Log, track, and follow up on bugs/issues across engineering, platform ops, and dependent teams ensuring closure with communications and documentation.
• Track onboarding and support requests end-to-end, provide regular status updates to stakeholders, and manage expectations.
• Maintain and improve onboarding artifacts such as FAQs, templates, playbooks, intake forms, and dashboards.
• Identify recurring issues and propose fixes to reduce friction and cycle time.
• Support user enablement through demos, knowledge sharing, and walkthroughs.

Please be informed that the data controller is Infoplus (hereinafter "controller"). You have the right to request access to your personal data, their rectification, erasure or restriction of processing, the right to object to processing, as well as the right to data portability and to lodge a complaint to the supervisory authority. Personal data will be processed for the purpose of the recruitment process. Provision of data to the extent resulting from the Act of 26 June 1974 Labour Code is mandatory. In the remaining scope, providing data is voluntary. Refusal to provide mandatory data may result in the impossibility to carry out the recruitment process. The Administrator processes mandatory data on the basis of a legal obligation incumbent upon him/her, while with regard to additional data, the basis for processing is consent. Personal data will be processed until the recruitment procedure is completed and for the period of the possibility of asserting potential claims, and in the case of consent to participate in future recruitment procedures - until the withdrawal of such consent. Consent to the processing of personal data can be withdrawn at any time. The recipient of the data is the Just Join IT service and other entities to whom we have entrusted the processing of data in connection with recruitment.