Production Support Specialist

INFOPLUS TECHNOLOGIES is hiring for their Poland location to support critical payment applications ensuring stable and reliable production services. The role involves close collaboration with development and infrastructure teams and focuses on production support within financial services.

• Experience in Production Support or IT Operations, preferably within financial services.
• Basic hands-on Unix/Linux skills including navigating the OS, checking logs, and investigating application status.
• Ability to write and troubleshoot SQL queries.
• Experience writing scripts using Bash, PowerShell, or Python.
• Practical experience supporting and maintaining Kubernetes environments.
• Experience using monitoring and observability tools such as Splunk, AppDynamics, Prometheus, or similar.
• Good understanding of IT infrastructure concepts and distributed applications.
• Working knowledge of Incident, Problem, and Change Management processes.
• Strong English communication skills and ability to collaborate with global teams.
• Experience improving operational processes through automation and continuous improvement.
• Practical experience using AI productivity tools (e.g., Copilot, Claude) to support automation, documentation, or operational analysis.

Desirable:

• Knowledge of payment systems or payment processing concepts.
• Experience with Oracle, Kafka, MQ, or WebSphere.
• Experience supporting disaster recovery exercises.
• ITIL certification.

Service support & incident management:

• Monitor and support production services, respond to incidents and service requests within SLAs.
• Perform initial troubleshooting by reviewing logs, monitoring dashboards, SQL data, and application behaviour.
• Investigate issues on Unix/Linux environments using standard command-line tools.
• Coordinate recovery activities with engineering and infrastructure teams.
• Provide timely updates to stakeholders on service status and recovery progress.

Problem management & continuous improvement:

• Participate in root cause analysis and post-incident reviews.
• Create and maintain operational documentation, runbooks, and knowledge articles.
• Identify opportunities to improve monitoring, reduce alert noise, and increase operational resilience.

Automation & Operational Excellence:

• Automate repetitive operational tasks using scripting languages such as Bash, PowerShell, or Python.
• Develop simple operational tools to improve team efficiency.
• Demonstrate practical use of AI tools (e.g., Copilot, Claude) to improve documentation, automate repetitive activities, or support operational analysis.

Change & Release Support:

• Participate in deployment, patching, disaster recovery exercises, and platform maintenance.
• Review operational readiness of changes and highlight potential support risks.

Ways of working:

• Standard working hours within an 08:00–18:00 window, typically 08:00–16:00 or 09:00–17:00.
• No regular on-call support expected.
• Approximately two weekend working days per month with time off in lieu.
• Support on public holidays with a day off in lieu provided.
• Hybrid working model with minimum 8 office days per month in Kraków.

Candidates must have the legal right to work locally in Poland and be available locally for one of the technical interviews.