Account Manager - Community Management - Video Games

Established in 1998 and floated on the London Stock Exchange’s AIM in 2013, Keywords Studios (KWS) is the world’s leading provider of technical and creative services to the global video games market. The company has 12,000 employees across over 70 studios in 26 countries, offering services including graphic art asset production, game development, audio, testing, localization, and customer support to leading video game developers and publishers. Keywords Studios has a history of organic growth and acquisition, integrating over 50 acquisitions since 2014.

• Minimum 2 years in Account Management or Client Services at a creative, marketing, or advertising agency, ideally in video games or entertainment with social/community account experience.
• Availability to work within a European time zone.
• Leadership skills to manage and coordinate cross-functional teams.
• Understanding of digital marketing within agencies, especially creative and strategy functions.
• Ability to write clear briefs and translate client objectives into actionable work.
• Strong communication, client-facing, negotiation skills, and ability to handle challenging discussions with support.
• Ability to work effectively under pressure and manage multiple projects.
• Competency in preparing and interpreting management information and status reports.
• Problem-solving skills with endorsement from Account Director.
• Proficiency with spreadsheet and project management software.

Nice to have:

• Strong knowledge of the video games industry and player audiences.
• Familiarity with agency workflows including scoping, resourcing, and timelines.
• Experience working directly with creative and strategy teams for campaign delivery.

• Maintain a deep understanding of clients’ business and serve as a trusted strategic partner for social and community goals.
• Ensure timely and clear communication to manage client expectations.
• Manage project teams, including line management of CM Leads, to deliver all work within scope and to high standards.
• Collaborate across multiple teams to provide seamless, strategically aligned client services.
• Support business development by assisting Account Directors with client pitches and identifying growth opportunities.
• Ensure accurate and timely client invoicing according to operational processes.
• Research and implement AI-enabled solutions to improve workflows and profitability.
• Train and ensure teams adopt AI tools and mandated workflows responsibly and ethically.
• Engage with clients about AI strategies and propose technology-enabled solutions.
• Learn and adopt AI tools and workflows as instructed, completing mandatory training and compliance requirements.