Consultant/Analytic D365 (Sales)

LinkGroup is conducting a major international ERP transformation program focusing on the Commercial & Sales division. The role involves representing local commercial operations during this transformation and acting as a communication bridge between local teams, central project teams, and Microsoft representatives.

• Functional familiarity or hands-on experience with MS Dynamics 365.
• Background as a User-Side Business Analyst, Commercial Process Lead, or Functional Consultant in Sales.
• Understanding of commercial workflows, customer journey mapping, B2B sales pipelines, and sales-to-delivery handoffs.
• Rigor in maintaining functional documentation, decision logs, and process maps.
• Professional working proficiency in English at B2 level or higher.
• Practical experience with project coordination tools such as Azure DevOps, Jira, and Confluence.

Market & Operational Readiness:

• Examine current-state commercial operations and sales workflows to identify local variances from the global template.
• Map sales-supporting applications and analyze data exchange touchpoints.
• Capture local commercial requirements and conduct gap analyses.
• Assist in phasing out standalone local sales applications.
• Develop expertise in Sales, Dealer Management Systems (DMS), and Order-to-Delivery (O2D) cycles.

Global Blueprinting & Target State Design:

• Act as business advocate during global Blueprint design workshops.
• Evaluate impacts of core system templates on local sales execution and applications.
• Validate central solution designs against local market and operational needs.
• Maintain records of business assumptions, localization decisions, and functional specs.
• Collaborate with global delivery leads, Microsoft specialists, and SMEs on Fit/Gap findings.

Solution Implementation & Business Validation:

• Align sales stakeholders, project teams, and Microsoft partners.
• Review system setups and deliverables from a commercial user-experience perspective.
• Organize and oversee functional, integration, and User Acceptance Testing (UAT).
• Assist in defect resolution and change request management.
• Ensure operational readiness before Go-Live.

Go-Live Support & Hypercare Stabilization:

• Guide Sales Key Users and process leads during deployment.
• Monitor end-to-end sales process performance post-launch.
• Collaborate to resolve hypercare issues based on user feedback.
• Identify continuous improvement opportunities in sales workflows.