Senior Product Designer

At AirHelp, we assist air travelers in receiving compensation and protecting passenger rights, serving over 3 million passengers and employing a global team of over 400. They offer a membership program, AirHelp+, and advocate for fair air passenger rights through APRA. The company is recognized as a Most Loved Workplace and is committed to equal opportunities and diversity, including accessibility and support for neurodiverse candidates and refugees.

• Experience operating at the intersection of product thinking and design leadership, with influence over product direction.
• Proven track record designing B2C subscription products, including pricing, packaging, and retention-focused upsell flows.
• Experience building and shipping mobile products with deep understanding of mobile UX and design systems.
• Product leadership mindset focused on solving the right problems and linking user needs to business impact.
• Comfort working in fast-paced, ambiguous environments with strong ownership.
• Pragmatic approach using AI tools to explore ideas, validate directions, and optimize workflows.
• Exceptional communication skills to align teams, influence stakeholders, and articulate product thinking.
• Collaborative experience with engineers, including distributed or external teams, to deliver production-ready solutions.
• High quality standards with strong judgment on when to refine versus ship.
• Fluency in business English.

• Own AirHelp subscription product design end-to-end, from problem definition through shipped outcomes and iteration.

• Operate with a hypothesis-driven mindset, framing problems, aligning quickly, and moving to testing and learning.

• Prototype early using AI tools like Figma and Claude, building real flows.

• Validate designs through real usage, user interviews, tests, and data.

• Translate validated ideas into production-ready design with attention to clarity and system alignment.

• Balance speed and craft, exploring quickly and refining polished scalable solutions in Figma.

• Manage day-to-day improvements and larger strategic initiatives, prioritizing based on business needs.

• Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution.

• Raise design quality through systems thinking, knowledge sharing, and mentoring.

• Design and implement new tiers of the subscription product within the first 12 months.

• Evolve the loyalty program to drive meaningful engagement.

• Identify optimal moments to upsell subscription to increase growth.

• Build habits and triggers to improve user re-engagement beyond the current trip.