Senior Product Designer

At AirHelp, a global tech company founded in 2013, they assist millions of passengers with compensation claims and protect travelers through their membership program AirHelp+. They employ over 400 people speaking 19 languages and focus on providing stress-free travel experiences, advocating air passenger rights, and fostering inclusivity and diversity in their workplace.

• Experience designing B2C subscription products with proven success in pricing, packaging, and upsell flows impacting retention and LTV.
• Experience building and shipping mobile products with expertise in mobile UX from first interaction to long-term engagement.
• Ability to scale quality through strong design systems.
• Product leadership skills, focusing on impactful problem solving that connects user needs with business goals.
• Comfortable working in fast-moving, ambiguous environments with ownership and initiative.
• Proficient with AI tools (e.g., Figma, Claude) and pragmatic in balancing deep design work and speed.
• Exceptional communication skills for aligning teams and influencing stakeholders.
• Experience collaborating closely with engineers including distributed and external teams to deliver production-ready solutions.
• High quality standards balanced with good judgment on refinement versus shipping.
• Fluency in business English.

• Own AirHelp subscription product design end-to-end, from problem definition through shipped outcomes and iteration.

• Operate with a hypothesis-driven mindset; frame problems clearly, align quickly, and move fast into testing and learning.

• Prototype early using AI tools (Figma, Claude), building real flows instead of static mocks.

• Validate through real usage; talk to users, run quick tests, and use data to continuously adjust direction.

• Translate validated ideas into production-ready design with strong attention to clarity, edge cases, and system alignment.

• Balance speed and craft; move quickly to explore, then refine in Figma to deliver polished, scalable solutions.

• Own both day-to-day improvements and larger strategic initiatives, balancing priorities.

• Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution.

• Raise the bar for design through systems thinking, knowledge sharing, and mentoring.

• Design and implement new tiers of subscription product.

• Drive meaningful engagement by evolving loyalty program.

• Increase growth by optimizing upsell moments.

• Improve re-engagement by building habits and triggers for recurrent use.