Senior Product Designer

At AirHelp, we assist travelers in receiving compensation for flight disruptions and protect travelers through the membership program AirHelp+. Founded in 2013, the company has a global team of over 400 employees speaking 19 languages and advocates for fair air passenger rights internationally.

• Deep experience designing B2C subscription products, including shipping pricing, packaging, and upsell flows impacting retention and lifetime value.
• Experience building and shipping mobile products with strong understanding of mobile UX from initial interaction to long-term engagement.
• Ability to scale quality via strong design systems.
• Product leadership mindset: focusing on right problems, connecting user needs with business impact, and making forward-moving decisions.
• Comfortable in fast-moving, ambiguous environments with ownership mentality.
• Pragmatic and fast workflow including use of AI tools to explore and validate ideas.
• Exceptional communication skills to align teams and influence stakeholders.
• Collaboration experience with engineering teams including distributed or external teams.
• High quality standards balanced with sound judgment on when to refine and when to ship.
• Fluency in business English.

• Own AirHelp subscription product design end-to-end, from problem definition through shipped outcomes and iteration.
• Operate with a hypothesis-driven mindset. Frame problems clearly, align quickly, and move fast into testing and learning.
• Prototype early using AI tools (Figma, Claude), building real flows instead of static mocks.
• Validate through real usage by talking to users, running quick tests, and using data to adjust direction.
• Translate validated ideas into production-ready design with attention to clarity, edge cases, and system alignment.
• Balance speed and craft by moving quickly to explore, then refining in Figma to deliver polished, scalable solutions.
• Own both day-to-day improvements and larger strategic initiatives.
• Contribute to product strategy by identifying opportunities and leading initiatives from concept to execution.
• Raise the bar for design through systems thinking, knowledge sharing, and mentoring.

First 12 months focus:

• Design and implement new tiers of the subscription product.
• Evolve the loyalty program to drive meaningful engagement.
• Identify best moments to upsell the subscription to increase growth.
• Build habits and triggers to improve re-engagement for repeated usage.