Italian Speaking Rent-a-Car Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations, specializing in the healthcare and BPO industries worldwide.

• Native or fluent Italian (spoken and written) is mandatory.
• Valid EU passport (mandatory for employment in Bulgaria).
• Strong interpersonal skills and passion for the travel industry.
• Excellent communication skills with professional rapport building.
• Proficiency in basic computer applications and web-based tools.
• Ability to relocate to Sofia, Bulgaria.

• Manage end-to-end car rental bookings for Italian-speaking clients within the travel sector.
• Provide expert advice on vehicle options, insurance packages, and travel itineraries.
• Resolve complex customer inquiries regarding rental agreements, billing, and vehicle availability.
• Maintain high levels of customer satisfaction by ensuring seamless service and professional communication.
• Coordinate with international branch offices to ensure vehicle readiness and customer needs are met.
• Process reservations and modifications accurately using advanced travel industry software.
• Upsell additional travel services and value-added rental products to enhance the customer journey.

• Valid EU passport required for employment in Bulgaria
• Must be able to relocate to Sofia, Bulgaria