Customer Support Specialist

4PL EASTERN EUROPE SP. Z O.O. is part of a leading provider of fourth party logistics services (4PL) in Europe, acting as a general contractor designing and operating customized logistics solutions. The 4PL Central Station Group employs over 200 logistics professionals across subsidiaries in Asia and Europe.

• Higher education or experience in a similar position or knowledge of the IT industry.
• Experience in technical customer support (Customer Support, Customer Service) is a valuable asset.
• Proficient communication skills in English, both spoken and written; knowledge of German is an additional asset.
• High communication skills and ease in establishing contacts.
• Ability to use office applications (MS Office).
• Independence and good work organization.
• Problem-solving skills.
• Willingness to work full-time (8:00–16:00 or 10:00–18:00).

Optional:

• Ability to navigate Linux environment – shell commands such as find, grep, lsblk, df.
• Ability to read Linux logs.
• Basic knowledge of SQL.
• Knowledge of transport and logistics terminology.

• Provide support for specialized logistics applications after internal training.
• Receive and document customer reports via e-mail.
• Diagnose technical issues based on existing procedures.
• Perform corrections in customer databases.
• Conduct application testing.
• Support implementation processes.
• Create system documentation and training materials.
• Monitor servers using icinga and inform relevant teams about failures.
• Conduct internal and external training sessions.
• Provide substantive support to the team.
• Oversee SLA compliance and react to potential breaches.
• Initiate improvements within the team and cooperation with others.
• Create and maintain work standards.
• Implement and maintain best practices including new tools and techniques.
• Ensure compliance with procedures and communication with internal and external stakeholders.

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