Service Management Problem Manager with German

Capgemini is an AI-powered global business and technology transformation partner with nearly 60 years of heritage. It has over 420,000 team members in more than 50 countries and delivers end-to-end services and solutions leveraging capabilities across strategy, technology, design, engineering, and business operations.

• Bachelor's degree in IT, computer science, business, or relevant field.
• Proven experience in problem management or related IT service management roles.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Familiarity with IT service management frameworks such as ITIL.
• ITIL Foundation Certification.
• Proficiency in English and German at C1 level.

• Collaborate with various teams to identify and document recurring issues, incidents, or anomalies affecting service quality or business operations.
• Conduct thorough root cause analysis to understand underlying problems.
• Prioritize problems based on organizational impact and resolution benefits.
• Develop and implement action plans coordinating with teams and stakeholders.
• Establish preventive measures to minimize recurrence of problems.
• Maintain detailed records and provide regular reports to management and stakeholders.
• Coordinate with incident management, change management, and other ITSM processes.
• Identify and drive initiatives for service quality, efficiency, and stability improvements.
• Share insights and knowledge to enhance problem-solving capabilities.
• Develop and provide training and awareness programs on problem management best practices.