Application Support Engineer (supporting US and Asia-Pacific markets)

Tap.Talent is a US-based company with an international working environment, supporting clients across different time zones including the US and Asia-Pacific markets.

• Experience in Technical Support, Application Support or a similar technical role
• Solid experience with MS Windows environments
• Experience with scripting languages
• Practical SQL experience or willingness to develop it
• Fluent English and confidence communicating directly with international clients
• Enjoyment of troubleshooting and finding root causes
• Analytical, detail-oriented and self-motivated approach
• Ability to work independently and manage several tasks in a dynamic environment
• Comfort working afternoon/evening and night shifts

Nice to have:

• Linux experience
• SQL experience
• Experience with AI tools and automation
• Familiarity with financial, banking or trading environments
• Bachelor's degree in a technical or analytical field

• Investigate and resolve application and production issues
• Provide technical support to international clients
• Analyse problems and identify their root causes
• Troubleshoot Windows- and Linux-based applications and environments
• Work with application and system logs
• Use scripting for troubleshooting, automation, and operational tasks
• Write and analyse SQL queries
• Support client onboarding and technical implementations
• Participate in technical projects
• Communicate directly with English-speaking clients
• Cooperate with colleagues across different time zones
• Identify opportunities to improve support processes and team efficiency
• Bring your own ideas and solutions