Head of IT - Remote

At Zyte, a globally distributed team founded in 2010 with over 250 employees working from more than 28 countries, the mission is to enable customers to extract data to innovate and grow their businesses. Zyte provides powerful tools to collect, format, and deliver web data quickly and at scale, serving over 3,000 companies and 1 million developers.

• 10+ years in IT engineering, business systems engineering, or internal platform engineering at SaaS/tech companies with 3+ years in leadership over internal business systems and automation teams.
• Hands-on engineering skills, proficient in Python or comparable languages, APIs, webhooks, OAuth flows, and integration frameworks.
• Proven experience managing SaaS business applications landscape (e.g., Salesforce, HubSpot, Google Workspace, Slack, Atlassian, GitHub, Notion) including cross-platform integration.
• Experience delivering AI tooling including LLM-based assistants, knowledge retrieval, AI-assisted support, and workflow automation with governance practices.
• Deep identity and security expertise with SSO/SAML/SCIM, identity lifecycle automation, MDM (e.g., JumpCloud), and Zero Trust models.
• Experience with security and compliance audits such as ISO 27001, SOC2, GDPR.
• Vendor and budget management skills for SaaS portfolios.
• Experience serving a remote-first, globally distributed workforce.
• Excellent English communication skills across technical and executive audiences.

Nice to have:

• Experience with agentic platforms/protocols (e.g., MCP), Claude, Gemini Enterprise, OpenAI, Copilot ecosystems, or building LLM-based internal agents.
• FinOps style governance for AI and cloud spend.
• SRE mindset applied to internal IT with SLIs/SLOs.
• Experience consolidating tool landscapes after growth or M&A.

• Lead and develop the IT Support and IT Tooling & Automation teams, owning strategy, roadmap, and budget.
• Administer and integrate business-critical SaaS systems such as Salesforce, HubSpot, Google Workspace, Slack, Atlassian, GitHub, and Notion.
• Design API-driven workflows and data synchronization across platforms to create automated architectures.
• Promote a code-first automation culture, developing scripts, internal services, event-driven pipelines, CLI tools, and ChatOps.
• Build automated onboarding/offboarding processes and identity and access provisioning.
• Manage the company's internal AI tool portfolio, including evaluation, procurement, and governance.
• Implement AI-powered workflows such as support assistants, knowledge retrieval, ticket triage, and operational automation.
• Collaborate with AI Enablement, Security, and Legal teams to set governance and usage policies.
• Deliver person-first IT support with root-cause analysis for a global remote workforce.
• Manage employee identity and device backbone with SSO/SAML/SCIM provisioning and MDM under Zero Trust principles.
• Ensure continuous compliance with ISO 27001 and prepare for audits through automated processes.