IT Analyst

The role is within the banking industry, focused on project delivery involving the development and enhancement of a Self Service Portal.

• Strong experience as an IT Analyst, Service Developer, or similar role.
• Hands-on experience with service management platforms (e.g., BMC Helix, Digital Workplace).
• Proven experience in building requestable services and automated workflows.
• Strong understanding of service architecture and integrations.
• Knowledge of databases and SQL.
• Experience in incident analysis and resolution.
• Able to understand the full service lifecycle.
• Strong documentation skills.
• Experience in Agile environments.
• Excellent communication and stakeholder management skills.
• Proactive mindset with problem-solving capabilities.

Nice to have:

• Experience with APIs, Active Directory, and automation platforms.
• Knowledge of IT Service Management processes.
• Experience with workflow orchestration and service automation.

• Own the end-to-end service architecture and workflows of the Self Service Portal.
• Analyze, design, develop, and maintain requestable and automated services.
• Translate business requirements into technical solutions.
• Create service questionnaires, approval flows, and integrations.
• Assess impacts of service modifications and platform changes.
• Troubleshoot complex service-related issues and perform root cause analysis.
• Collaborate with service owners and stakeholders to align solutions with requirements.
• Document technical specifications and operational procedures.
• Support testing, deployments, and continuous improvement initiatives.
• Drive standardization and optimization across the service catalogue.

Location: Poland - Warsaw Required language: English (EN)