24/7 Support – Entry Level

Support Specialist position cooperating with a US client, a Bay Area-based AI startup backed by a major telecommunications leader. The client integrates production-grade, governed AI into mission-critical enterprise workflows across highly regulated industries.

• Advanced English proficiency (minimum B2/C1 level)
• Ability to operate effectively in a 24×7 support model with rotating shifts
• Proficiency in basic computer applications
• Ability to work independently, prioritize tasks, and manage workload effectively
• Must be working from EU territory

Nice to have:

• Bachelor's degree in IT, Computer Science, or a related field

• Handle incoming user requests via phone, email, or chat on a 24/7 rotating shift schedule
• Perform initial incident triage and troubleshooting using provided guidelines and scripts
• Conduct severity classification by escalating issues in the ticketing system to appropriate teams
• Maintain incident communication, ticket updates, and status reporting

Working in a shift-based environment across three rotating shifts. The hourly rate depends on working hours/shifts. Must work from EU territory.