Sr. Data Center Technician

AMD is a technology company focused on supercomputing, high-performance computing, cloud, and AI. The Field Services department supports customers and AMD staff in deploying and maintaining servers, emphasizing technical skills and problem resolution in Data Centre environments.

• Exceptional server hardware knowledge with understanding of component and system failures
• Experience in root cause analysis and failure analysis
• Proven experience with software and firmware tools of various Server OEMs
• Familiarity with Linux and Windows scripting preferred
• Knowledge of deployment technologies such as WDS, PXE, DHCP, and FTP
• Working knowledge of Windows Server OS, WinPE OS administration, and Linux PXE services
• Attention to detail and accuracy in issue investigation
• Ability to regularly lift and move server systems up to 70 lbs
• Demonstrated strong ownership and self-motivation
• Ability to work autonomously and within a team
• Ability to work with geographically dispersed teams, customers, and vendors
• Willingness to adopt a flexible work schedule
• Education: Degree in a computer-related field; Bachelor's preferred or equivalent experience
• Preferred certifications: CompTIA A+, CompTIA Server+, MCP/MCSE a plus

• Provide break-fix support for new rack deployments
• Support incident management for sustaining operations
• Assist with project-related and any Data Centre activities as directed by Customer
• Replace network devices, configure devices and servers, perform power cycles, patch management, and cabling
• Assist in generating periodic reports per customer specifications
• Participate in failure analysis within the Data Centre environment
• Provide logistical support for asset management and Data Centre floor plan audits
• Offer technical assistance to senior and guidance to junior local AMD Tech Team members
• Provide detailed feedback to AMD management on service issues impacting SLAs
• Follow guidance from AMD Services leadership in customer communications and escalations
• Serve as a client-facing representative of AMD Systems
• Accept flexible working hours as required

AMD and its subsidiaries are equal opportunity, inclusive employers. They consider applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or other protected characteristics. Applicants' needs will be accommodated under relevant laws. This posting is for an existing vacancy.