Customer Success Account Management

This is an early-career Customer Success Account Manager (CSAM) role at Microsoft targeting talent at the beginning of their professional journey. The CSAM works within a pod model covering a shared portfolio of accounts to deliver standardized customer success outcomes in executive partnership, solution health, cloud adoption, and AI acceleration.

Required:

• Bachelor's degree or equivalent early-career experience.
• Legal authorization to work in Poland or Romania.
• 0–2 years of experience in program management, customer-facing operations, technology delivery, or analytics.
• Strong written and verbal communication in English and required local languages, including Russian and Romanian.

Preferred:

• Coursework or experience in program management or business operations, or MBA in progress/completed.
• Exposure to enterprise software, cloud platforms, or B2B customer success.
• Experience working in pod, squad, or matrixed team structures.

Executive partnership and execution:

• Execute standardized tasks related to executive partnership, solution health, cloud adoption, and AI acceleration under guidance.
• Support agent and Copilot adoption across assigned accounts.
• Complete assigned activities accurately and escalate exceptions.

Portfolio-level intelligence and preparation:

• Maintain deep, current account context.
• Synthesize account signals into actionable insights.
• Detect risks, milestones, and recurring blockers.

Execution orchestration:

• Track delivery and milestone progress with partners.
• Map dependencies and flag drift proactively.
• Coordinate remediation follow-ups.

Reactive signal aggregation:

• Monitor reactive support signals such as case volume and aging.
• Aggregate trends into portfolio-level views and surface escalation risks.
• Track commitment follow-through and chase stalled owners.
• Distill reactive noise into CSAM-ready insights.

Operating model:

• Operate within a pod model covering a shared portfolio.
• Work under the oversight of a manager and senior CSAMs.
• Limit interactions to task execution and information capture as directed.

Applicants must be legally authorized to work in Poland or Romania, possessing appropriate citizenship, visa, or work permit. Microsoft is an equal opportunity employer providing accommodations during the application process as required by law.